What Happens After You Submit Your Gift Aid Claim

1. Onscreen Notification

Shortly after you make your submission, the notification below would be displayed.


2. Confirmation Email

The confirmation email you receive would clearly indicate whether your submission was accepted or rejected. If accepted, you’d typically receive payment within 5 weeks. If rejected, you’ll get a link to a helpful knowledge base article and be able to reach out to the support team for additional assistance.

If you you do not receive an email at all within 30 minutes, simply reach out to the team at support@thedonationapp.com.

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